Frequently Asked Questions
How accurate is the location identification?
Our AI-powered system provides high accuracy for most locations, especially landmarks and popular places. Accuracy varies based on image quality and location distinctiveness. We provide confidence ratings with each result.
What happens to my photos after processing?
Your photos are processed securely and automatically deleted after analysis. We never store your images permanently or share them with third parties. Your privacy is our top priority.
Can I get a refund for unused credits?
Credits are non-refundable except as required by law. We recommend using all credits before requesting a refund. Contact us for specific cases and we'll review them individually.
How do I restore my purchases after reinstalling?
Use the "Restore Purchases" feature in the app settings. This will recover your previously purchased credits. Make sure you're signed in with the same Apple ID or Google account.